Privacy Policy

Draft for attorney review — not yet in effect.

Effective date: [EFFECTIVE DATE — TO BE CONFIRMED]

Who we are

Aurora Luxe Pet Grooming LLC, doing business as USA Pet Grooming ("we", "us"), is a dog grooming salon at 26717 Westheimer Parkway, Unit 1301, Katy, TX 77494, USA. This policy explains how we handle personal information on our website, in My Pet Dashboard and in the USA Pet Lovers Community.

Information we keep

Contact details: your name, email, mobile number and language preference (English, Spanish, Hindi or Simplified Chinese).
Pet details: name, breed, size, grooming preferences, any allergies or special needs you tell us about, vaccination information, your veterinarian and an emergency contact.
Bookings: booking requests, references to appointments and available service history.
Choices: notification preferences and a record of each consent you turn on or off, with its time, language and document version.
Community: your nickname and posts.
Security and audit logs.

You sign in with Google, Apple, or a one-time code sent by email or phone. The website does not store passwords. No online payments are taken, so we do not collect card details through the website. We do not use face recognition on photos.

Change of ownership: records received from the previous salon

USA Pet Grooming acquired the Katy salon previously operated under the name USA Pet Grooming. As part of that purchase we received the salon's customer records: contact details, pets, grooming notes and available visit history. Old passwords and payment card data were not imported.

We use these records only to keep serving existing customers and to let them recover their accounts. They are kept in a restricted area and are not visible to anyone through the website until the customer reclaims them. To reclaim a record, you sign in and prove control of the email or mobile number on the old record with a one-time code. You may also sign in with a Google or Apple account whose verified email matches, and then explicitly confirm. If more than one record shares a contact, or there is any doubt, nothing is shown and the salon verifies the person directly.

Marketing, messaging and photo consents were not carried over from the previous business. Every consent starts off, and only you can turn it on. We do not send marketing messages to anyone on the transferred customer list until that person opts in with us. You may ask us to correct or delete your imported record at any time, whether or not you reclaim it.

How we use information

To run your account and restore your profile.
To pass booking requests to the salon and groom your pet safely.
To reach you, your veterinarian or your emergency contact if your pet needs urgent care.
To send the notifications you chose.
To operate and moderate the community.
To keep the platform secure and prevent misuse.
To meet our legal duties.

Who receives information

We do not sell personal information. We do not sell sensitive data. Mobile numbers and text-message consent are never shared with or sold to third parties for their marketing.

These service providers handle information on our behalf:

Supabase hosts our database and authentication.
Google and Apple provide sign-in. Google Maps provides the map link.
Booking system: [BOOKING PROVIDER — TO BE CONFIRMED].
Email and text messages: [EMAIL/SMS PROVIDER — TO BE CONFIRMED].

Disclosures required by law

The local rabies control authority: when a pet bites or scratches a person, Texas law requires us to report it, with the names and addresses of the people involved and details of the pet.
The National Center for Missing & Exploited Children: if we become aware of apparent child sexual abuse material in the community, we report it and preserve it as the law requires.
Law enforcement and courts: when we receive valid legal process.
We may report suspected animal cruelty or neglect to law enforcement or animal services.

If the salon changes hands again

If the business is sold or merged, customer records may transfer to the successor. The successor must keep the promises in this policy, or ask for your consent before using your information differently.

Security

We use encryption in transit (HTTPS) and at rest, row-level access controls so customers can read only their own records, role-based staff access, rate limits on verification attempts, audit logs and backups. No system is perfectly secure, and we cannot promise absolute security.

If a breach of security affects your sensitive personal information we will notify you as Texas law requires.

Retention

We keep information for as long as needed for the purposes above: [RETENTION PERIOD — TO BE DECIDED]. When records are no longer needed, we destroy them securely or make them unreadable.

Your choices and rights

You can view and correct your data in My Pet Dashboard.
You can request a copy or deletion by writing to the contact email below or asking at the salon. We may verify your identity first.
You can turn each consent on or off at any time.

We answer as the law requires, and we keep records the law requires us to keep. Texas privacy law, including the Texas Data Privacy and Security Act, may apply depending on our size and activities: [APPLICABILITY OF TEXAS PRIVACY LAW — ATTORNEY TO CONFIRM].

Children

Accounts, booking requests and the community are for adults aged 18 or older. The website is not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have, we delete it. Please do not post identifiable images of children.

Changes

If we change this policy we will post the updated version here with a new effective date.

Contact

USA Pet Grooming, 26717 Westheimer Parkway, Unit 1301, Katy, TX 77494, USA.

Email: usapetgroomingsalon@gmail.com
Phone: [PHONE — TO BE CONFIRMED]